MINEDCO & LIVEON
Delete your LiveOn data
These instructions explain how to ask Minedco Holdings, Inc. to delete information obtained through LiveOn. You can make a request without signing into LiveOn, from any location.
Request deletion of all your LiveOn data
- Email info@minedco.com with the subject LiveOn data deletion request.
- Include the name used with LiveOn and, if available, a collection reference or Stripe receipt/reference. Say whether you want all LiveOn data removed or need help with a specific collection.
- We may ask for limited information to verify that the data belongs to you. We will not ask for your Facebook password, access token or full card details.
- We will process a verified request as soon as reasonably possible, within applicable legal deadlines, and confirm completion or explain any lawful exception. If you have not received a response, follow up using the same email thread.
If your email application does not open, copy info@minedco.com into your email service. Clicking the link only prepares a draft; send it to submit your request.
What a complete request covers
Facebook-derived account/profile information, photos, timeline-post content, generated scrapbook content, copies and downloads hosted by Minedco, and related saved authorization/session records. Limited records may need to be retained where legally required; we will explain an applicable exception. We must also address relevant service-provider copies under the applicable retention and deletion arrangements. Do not assume deleting a collection in the dashboard deletes every account, session, log or provider record.
Delete a collection in the app
In LiveOn, open Your backups and use the delete control beside the relevant saved collection. Check that the deletion completes. If an error appears, or if you cannot sign in, use the email route above. Deletion removes service copies; download anything you wish to keep first.
Stop future Facebook access
In Facebook, open Settings → Apps and websites, find the app you connected for LiveOn (it may be shown as Minedco), and remove its access. Facebook may change menu names. Revoking access stops future authorized retrieval; it does not by itself confirm deletion of information already stored by LiveOn. You can also send us a complete deletion request.
What this does not delete
This does not delete your Facebook account or original Facebook posts and photos, or files you have downloaded, printed or shared. Use Facebook's controls for data held by Meta, and your device or printing service's controls for copies you create.
Read our retention information and contact support if you need help.