MINEDCO & LIVEON

LiveOn help and support

Need help with LiveOn, a download, your scrapbook or a payment? Contact Minedco Holdings, Inc. at info@minedco.com. You do not need to sign in to report a problem.

Report a problem Privacy or security concern Payment or download help

What to include

The page or feature you were using and what you expected to happen.
The error message, approximate date/time and your browser or device type.
For purchases, a receipt or payment reference if available. Do not pay again while a payment/download problem is being investigated.
A screenshot only if helpful. Crop or hide private photos, account details and unrelated information. Remove query strings from URLs before sharing them.

Never send your Facebook password, access token, app secret, full payment-card details or a private download link. We may ask for limited information to verify ownership. Email links prepare drafts; they do not submit a report until you send the message. If no email app opens, copy info@minedco.com into your usual email service.

Facebook connection and photo availability

Use the Facebook account you originally connected. Additional permissions are requested when needed for photos or the optional scrapbook. Facebook controls which content is available. LiveOn cannot bypass a denied permission or recover content Facebook does not provide.

Printing and scrapbook downloads

The photo product provides a ZIP file for printing through your chosen service. LiveOn does not print or ship physical items. The scrapbook is a digital PDF. Review AI-generated text for accuracy and download the files you wish to keep during the service retention period. Avoid sharing private download links.

Privacy, deletion and suspected misuse

Use Delete your LiveOn data for a complete deletion request or read our privacy policy. For suspected unauthorized access, unexpected disclosure, a concern involving a child, or content you believe infringes your rights, choose “Privacy or security concern” and describe the issue without sending the sensitive content itself. If a report needs verification, we will request only the information needed to investigate.

What happens next

We review messages, may ask for details needed to investigate, and reply through the email thread. Privacy requests are handled within applicable legal deadlines. No automated ticket is created merely by opening an email link. Keep a copy of your sent message for follow-up.